Great experience LOVE the sliding wall doors! Most of all love the great field reps! Ordered door was quick to receive. Had a few questions regarding install. The company we purchased through were unhelpful and lacked knowledge. At 11pm I decided to email the western door service request. I got a response 5 MINUTES later at 11PM. Brent from western door emailed me with his cell phone number and told me to call him in the am. We spoke the next morning. Next thing He had Eric (field Rep) show up to my house immediately. Eric was experienced and gave solutions to my contractor to fix the issues. This is customer service! Every company on the planet could take a lesson on this unbelievable service!