FAQs

Have questions about Western Window Systems products?

Check out our Frequently Asked Questions. Still can’t find the answer? Submit an online request and we’ll put you in touch with one of our representatives.

Quotes and Ordering

How do I make a purchase?

You can purchase our products through authorized dealers throughout North America. To find one near you, go here.

How do I make a purchase?

What are your lead times?

Lead times fluctuate from week to week and can vary depending on product type and finishes. Check with your dealer at the time of your order for a confirmed lead time.

What are your lead times?
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Delivery/Installation

Who can install a Western Window Systems product?

We recommend installation be performed by an experienced professional in accordance with the tested and accepted installation techniques of the American Architectural Manufacturers Association (AAMA) and Western Window Systems; written installation instructions, which are supplied with all of our products. Following these instructions is required for a correct install and to maintain product warranty.

Who can install a Western Window Systems product?
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Care/Service

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Our Products

Where are your prices?

Because our door systems and windows are custom manufactured, the cost of our products varies from project to project. Need a quote? Go here.

Where are your prices?

What kind of glazing is available?

We offer LoĒ²-270 all-climate coated glass or LoĒ³-366, a high-performance glass that delivers solar control and high visibility, from Cardinal IG. Other glass options are available.

What kind of glazing is available?

What kinds of finishes do you offer?

In-stock finishes of dark bronze and satin anodized and designer colors based upon popular paint choices in the homebuilding industry. Have a specific color in mind? We can customize the color of your product to match virtually any finish.

What kinds of finishes do you offer?

Are your products energy efficient?

Yes. Our products offer energy efficiencies such as thermally broken aluminum and high-performance glass, and we’re compliant with various energy codes across North America. For more information, see our energy efficiency page or speak with a representative about energy values specific to your project.

Are your products energy efficient?
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Warranty

Where can I find your warranty?

The Ten-Year Limited Warranty on Workmanship and Materials replaces the Two-Year Product Warranty for products manufactured after August 1.

Where can I find your warranty?

How long is your glass warranty?

We offer a limited lifetime warranty that our insulating glass will be free from any permanent significant obstruction to vision, due to a premature failure of the air seal. Glass breakage and other exclusions apply.

How long is your glass warranty?
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Source URL: http://www.westernwindowsystems.com/support/faq